Refund policy

Refund & Order Policy – Sugar Wheel Cookies

All orders are final sale.

Due to the made-to-order nature of our cookies, we do not offer refunds or accept cancellations once an order has been placed.

Store Credit Policy

We’re committed to making things right 🤍

If there is an issue with your order (including damaged, incorrect, or missing items), please contact us within 24 hours of pickup or delivery with:

Your order number
Clear photo(s) of the issue

Approved cases will receive store credit to be used on a future purchase.

Order Changes

We are unable to cancel orders once placed.
If you need to make changes, please contact us as soon as possible and we will do our best to accommodate, but changes are not guaranteed.